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Play To Win Daily support

Something not working, or an idea for us? Our support team reads every message.

Send it from the app (fastest)

  1. Open Play To Win Daily and tap Settings.

  2. Scroll to Help & feedback and tap Report a bug or Send feedback.

  3. Tell us what happened: which game and level, what you did and what you expected. You can add one screenshot.

  4. Tap Send. If you play as a guest, add your email so we can reply.

To help us look into it, the app adds your app version, device model and system version, and your player ID. We reply by email: to the email on your account, or to the one you type as a guest.

Or email us

Can't open the app? Write to us and include the email you play with and your phone model.

support@playtowingames.net

Quick answers

Signing in and your account

A free account (email, Apple or Google) keeps your progress on every device. In the app, go to Settings › Account to sign in or manage your account. Playing as a guest keeps your progress on that device only.

Subscriptions and restoring purchases

Subscriptions are billed by Apple or Google. If a subscription you paid for doesn't show, open the subscription screen in the app and tap Restore purchases while signed in to the same store account.

Cancelling and refunds

Cancel in your App Store or Google Play subscription settings. Refunds are handled by the store you paid: Apple at reportaproblem.apple.com, Google in your Google Play order history. Deleting the app or your account does not cancel a subscription.

Deleting your account or data

Delete your account in the app under Settings › Account, or ask us on the delete-account page if you can no longer open the app. That page lists what is deleted and what we keep.

Don't sell or share my info

Registered players can turn on Settings › Privacy › Don't sell or share my info. With it on, ads aren't personalized and your info isn't shared for advertising. Subscribers never see ads. See the Privacy Policy for details.

The Golden Word

Every star you earn each day is a shot at the Golden Word, up to three a day for every player, and the first correct guess wins the token jackpot. Entry and eligibility are covered by the Golden Word Official Rules. No purchase necessary.

More in the FAQ, the Privacy Policy, the Terms of Use and the Golden Word Official Rules.