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Privacy Policy

Last updated: October 21, 2026

This policy explains what Play To Win Daily collects, why, who we share it with, how long we keep it, and the choices you have.

Who we are

Play To Win Daily ("the app", "we", "us") is a daily puzzle app. It is a Play To Win brand operated by PlayChannel Inc., 5 Brewster St #508, Glen Cove, NY 11542, United States. PlayChannel Inc. decides how your information is used (it is the "controller") for the app and for the Play To Win player profile that Play To Win games (such as Play To Win Casino and Play To Win Daily) share.

Questions or requests: support@playtowingames.net.

What we collect

When you create an account

  • Your email address, or your Apple or Google sign-in. If you use Apple's "Hide My Email", we get Apple's relay address, not your real one.
  • A player ID that ties your sign-ins to one account. You can link more than one sign-in (email, Apple, Google) to the same account.

Your Play To Win player profile

Play To Win games share one player profile, run by PlayChannel Inc. Daily adds these to it:

  • your sign-ins;
  • your device's ID, model and operating system;
  • your time zone.

When you play without an account (guest play)

  • A random guest ID created by our server.
  • A key made from your device or install ID by a one-way code (a hash), so reinstalling the app finds the same guest. We don't keep the device ID itself.
  • Your IP address, only to limit how many guests one network can start: we keep it as a one-way code for 2 hours, then it is deleted.
  • Your games, tokens and Golden Word guesses, as for an account.

When you play

  • The games you finish each day, your stars and your streak.
  • Tokens: what you earned, spent and your balance.
  • Saved games (cloud saves, when signed in): the state of a game in progress, so you can continue it on another device.
  • When you last signed in, so we know an account is still in use.
  • When a game was finished and the puzzle version, so we can check results are genuine.
  • Fair-play flags: if a result looks automated or impossible, a note for a person to review.
  • Rankings (if you choose to appear): your public name, avatar, stars and games on the day's and week's boards.

Subscriptions

When you subscribe, Apple or Google handles payment. We never see your card or bank details. We receive and keep:

  • the store's transaction or purchase ID;
  • the product, and trial and renewal dates;
  • the subscription's status, including refunds and billing problems.

Daily reminders (if you turn them on)

  • Your device's notification token.
  • The hour you picked and your time zone.

Crash reports

If the app crashes or hits an error, Firebase Crashlytics (Google) receives:

  • the error type and the screen;
  • the app version, and device and system details.

We don't send your account ID, your name or your answers with crash reports.

Usage statistics

  • What they record: events such as opening the app, starting or finishing a game, and errors. They never include your answers or anything you type.
  • The ID: each event is labelled with a random install ID created on your device, and a session ID. They are not linked to your account, name or email, but they are still identifiers and we treat them as personal information.
  • No IP addresses: our servers keep no IP address with these events.

Golden Word prizes (if you win)

To pay a prize, we collect:

  • your first and last name;
  • the email for the gift card;
  • your confirmation that you are 18 or older and accept the Golden Word Official Rules.

If your prizes in a year reach the IRS reporting threshold ($2,000 for 2026), we will ask for a Form W-9 (name, address and taxpayer ID) before paying, and report the prizes on a Form 1099. Prizes can be taxable even below that amount.

Golden Word guesses are sent to our prize partner within the Play To Win group with your player ID (marked as a guest if you play without an account), so it can run the shared word and pay prizes.

Support and deletion requests

  • Support messages: what you send us and our replies.
  • The deletion request form on our website: the email address and note you enter.

Ads

The app shows no ads today, and no ad software is in it. If we add ads (for example, optional reward videos through AppLovin MAX), we will update this policy, add any consent prompts required where you live (on iPhone, Apple's tracking permission where it applies), and add the California opt-out described below before the ads go live.

How we use it

  • To run the app: create and secure your account, sign you in, keep your progress, tokens, stars and streak, and send the reminders you asked for.
  • To manage your subscription: check it with Apple or Google, and handle trials, renewals and refunds.
  • To keep the game fair: check that results are genuine, limit abuse, and detect cheating and fraud.
  • To run the Golden Word, pay prizes and meet tax rules.
  • To fix and improve the app: crash reports and usage statistics.
  • To answer you when you contact support.

We don't use your data to make decisions about you with legal or similarly significant effects.

Legal bases (EEA, UK and similar laws)

  • Contract: providing the app, your subscription and any prize you win.
  • Legitimate interests: security, fair play, fraud prevention, and fixing and improving the app.
  • Consent: reminders (notification permission), and ads tracking if ads are introduced. You can withdraw it at any time.
  • Legal obligation: tax and accounting records for prizes and purchases.

Who we share it with

We share data only as needed to run the app:

  • Amazon Web Services: hosting and storage, in the United States.
  • Apple and Google: sign-in, payments and subscriptions, and push notifications.
  • Google Firebase: crash reports and Android notifications.
  • Other Play To Win services operated by PlayChannel Inc.: the shared player profile, the Golden Word and prize handling.
  • Our gift card partner: the winner's name and email, to send a prize.
  • Authorities or others: when the law requires it, or to protect our players and services.

We do not sell or share your personal information as California law defines those terms. If we ever add personalized ads, we will first add a "Do Not Sell or Share My Personal Information" choice in the app and on our website, honor the Global Privacy Control signal, and update this policy.

How long we keep it

  • While your account exists: we keep your account data, except:
    • Saved games: deleted 180 days after that day's puzzle.
    • Tokens and wallet history: deleted after 2 years with no sign-in and no tokens earned or spent.
  • Guest play without an account: deleted after 90 days without opening the app, including any tokens earned as a guest.
  • Other records:
    • Purchase, refund and fraud-prevention records: kept as long as needed for billing disputes, fraud prevention and accounting, including after you delete your account.
    • Fair-play flags and result checks: 90 days.
    • Ranking boards: 60 days.
    • Video reward records (if ads are introduced): 40 days.
    • Deletion requests from our website: 90 days.
    • Server logs: 30 days.
    • Usage statistics: raw events are kept 13 months, then deleted; only totals are kept after that.
    • Short-lived records (reminder sends, request limits): deleted automatically within 3 days.
    • Backups: deleted data leaves our backups within 35 days.
    • Prizes, gift cards, tax and W-9 records: as long as tax law requires, generally 7 years.

Deleting your account

When you delete your Play To Win Daily account, we delete Daily's information about you right away, subject to the exceptions in "How long we keep it":

  • your tokens and wallet history, saved games, game results, stars, streak and rankings;
  • your public name and avatar;
  • reminders and notification tokens;
  • reward entries.

Your sign-ins are removed from your Play To Win player profile and deleted within minutes.

Your Play To Win player profile itself is shared with other Play To Win services, so deleting your Daily account doesn't delete it: its currencies and prize history stay for those services. To ask us to delete the shared profile too, email support@playtowingames.net.

How to delete:

Deleting your account does not cancel your subscription. Cancel it in your Apple or Google subscription settings. A prize you haven't claimed can't be claimed after you delete your account.

Your rights

Depending on where you live, you may have the right to:

  • access, correct or delete your personal information;
  • receive a copy of it;
  • object to or restrict some uses;
  • withdraw consent.

California residents also have the right to know what we collect, to correct and delete it, and to opt out of the sale or sharing of personal information. We will not treat you differently for using these rights.

How to use them:

  • Email support@playtowingames.net. We will confirm your identity first, usually by asking you to reply from the email on your account or to sign in.
  • Authorized agents: someone acting for you must show your signed permission, and we may still ask you to confirm your identity.
  • Response: we reply within 45 days (or the time your local law sets).
  • Appeals: if we decline your request, reply to our decision to appeal. We answer appeals within 45 days. If you are still unhappy, you can complain to your state attorney general or local data protection authority.

Age

Play To Win Daily is for people 18 or older. We don't knowingly collect personal information from anyone under 18. If you believe someone under 18 has given us information, contact us and we will delete it.

Security

  • Data is encrypted in transit.
  • It is stored with access limited to the people and systems that need it.
  • Sign-in is handled by Amazon Cognito, Apple and Google.

No system is perfectly secure, but we work to protect your information.

International transfers

We are based in, and process data in, the United States. If you use the app from outside the US, your information is transferred to the US. Where the law requires it, we rely on safeguards such as standard contractual clauses with our service providers.

Changes to this policy

If we make important changes, we will tell you in the app or by email before they take effect. The date at the top shows the latest version.

Contact

support@playtowingames.net

PlayChannel Inc., 5 Brewster St #508, Glen Cove, NY 11542, United States